Can I get a refund?
When you purchase any of our products, you indicate that you have read this refund policy properly. This will also be considered as the acceptance of the terms of this refund policy. If you do not agree with these terms and conditions, we humbly request you not to place an order with us.
Our Products have live demos so you can check what you are buying. We advise you to properly check our plugin and ask questions on our support email, live chat, social media, or blogs. Our super friendly and expert support team is always available to answer all your questions related to our product. You can also send us an email at firstname.lastname@example.org or create a ticket at our support forum.
If you are not happy with the product, then please submit a request through our support team and our team will assist you as soon as possible. If you are still not satisfied, then the following refund policy applies.
We will issue a full refund:
- We will process your refund as soon as we’re able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
- within 14 days of your original purchase and no questions will be asked.
- You’ve posted a support post on the forum but you didn’t get any response within 48 hours (business days only).
We also reserve the right to refuse a refund:
- if you behave badly or misused our services.
- if you request a refund after 14 days of the original purchase date.
Please also note that:
- Refunds can take up to 14 days to reflect in your account.
Submitting a refund request
You can submit your refund request HERE