We’ll provide support via support ticket, crisp live chat, skype, or email anyhow you can reach to us. But we only preferred support via support ticket because in this way we can track the support history.
We provide our product as is. We do not provide free support for any customization or 3rd party plugin compatibility issue. If you require any customization or compatibility issue fixing contact us over email@example.com or support ticket.
We’ll fix any defect of our product as soon as possible after they reported. Once it is fixed, we’ll release it with a new version and try to notify our users via support ticket or newsletter.