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Support Policy

At CodeAstrology, we are dedicated to providing top-notch support to our valued customers. Our Support Policy outlines the principles and guidelines we follow to ensure a positive and satisfactory customer experience. We believe in transparent and efficient support, aiming to address customer inquiries promptly and professionally. Below are the key elements of our Support Policy:

1. Scope of Support: We offer support for our premium plugins and themes purchased directly from our official website. Free users can access basic support, but priority support is reserved for paying customers.

2. Response Time: We strive to respond to support inquiries as quickly as possible. Our target response time for priority support is 1 hour during regular business days. However, response times may vary based on ticket volume and complexity.

3. Support Channels: Customers can reach out to our support team via:

  • Email: support@codeastrology.com
  • Support Tickets: Through our support ticket system on our website. Visit our support site.
  • Live chat: There is a live chat option in the plugin backend as well as on our website.
  • Community Forums: For free users, we have a community forum for general inquiries and discussions. Visite WordPress support forum.

4. Support Hours: Our support team operates during regular business hours GMT +6. We provide support from Saturday to Thursday, excluding public holidays.

5. Support Coverage: Our support covers the following aspects:

  • Assistance with the installation and setup of our plugins and themes.
  • Clarifications and explanations related to plugin features and functionalities.
  • Bug fixes and resolving compatibility issues with other plugins/themes (where possible).
  • Guiding customers on how to use our plugins effectively to achieve desired results.

6. Exclusions from Support: The following issues fall outside the scope of our support:

  • Customizations beyond the plugin/theme's default features.
  • Integration with third-party plugins or themes not officially supported.
  • Server or hosting-related issues.
  • Conflicts arise from outdated WordPress installations or PHP versions.
  • Assistance with other developers' code or customizations.

7. Bug Reporting: If you encounter any bugs in our products, we encourage you to report them to us promptly. Our development team will address reported bugs and release updates as needed to provide solutions.

8. Support Duration: For premium customers, support is available for a period of 12 months from the date of purchase for the yearly subscribers. But for lifetime subscribers we will provide lifetime support. Customers have the option to extend support beyond this period if desired.

9. License Renewals: Customers with active licenses will receive regular updates and support. We offer discounted license renewals to continue receiving these benefits after the initial support period.

10. Refund Policy: Please refer to our Refund Policy for information regarding eligible refund scenarios.

At CodeAstrology, customer satisfaction is our utmost priority. We continually strive to enhance our products and services, and your feedback is essential to our growth. Should you have any questions or require support, do not hesitate to contact us using any of the provided support channels.

Thank you for choosing Woo Product Table Plugin. We look forward to serving you with excellence!