We’ll provide support via support ticket, crisp live chat, skype, or email anyhow you can reach us. But we only preferred support via support ticket because in this way we can track the support history.
What Our Free Support Covers
- Assistance with installations
- Configuration for your desired use
- Usage guideline
- Known bugs and issues
We DO NOT provide support for Customizations
We provide our product as is. We do not provide free support for any customization or 3rd party plugin compatibility issue. If you require any customization or compatibility issue fixing contact us over firstname.lastname@example.org or support ticket.
We’ll fix any defect of our product as soon as possible after they reported. Once it fixed, we’ll release it with a new version and try to notify our user via support ticket or newsletter.